Your privacy, handled with care

Account & booking data

• Name, email, phone number, and account role (guest or hotel partner).
• Booking details: hotel, room, dates, price, status, and voucher codes.
• Hotel partner profile: property name, address, area, contact details, inventory.

Identity verification (guests)

• Fayda national ID data you choose to scan or enter at checkout (e.g. name, ID number) to verify bookings. We use this only to complete and manage reservations.
• Camera access is used locally on your device to scan Fayda QR codes. We do not use the camera for any other purpose.

Location

• Guests: approximate or precise location to show nearby hotels and sort results. You can deny location; the app falls back to a default city view.
• Hotel partners: location when registering a property or using map features in the partner portal.

Device & notifications

• Push/local notifications on the partner app for incoming booking requests (requires notification permission on Android 13+).
• Basic device/app diagnostics needed to run the app (OS version, crash logs if enabled).

Payment

Last Bed bookings are paid in-app via MelaPay after the hotel accepts your request. Payment is handled by MelaPay; we do not store credit or debit card numbers or mobile-money credentials in our apps.

• Provide search, booking, check-in, and hotel inventory services.
• Send booking confirmations, alerts, and support messages.
• Prevent fraud and enforce our terms.
• Improve reliability and fix bugs.

We do not sell your personal information.

Data is stored in our Supabase (PostgreSQL) backend with row-level security. Infrastructure may be hosted outside Ethiopia; we apply access controls so only authorized users and hotel staff see relevant records.

• Hotels receive guest and booking information needed to honor a reservation.
• Service providers such as Supabase (database/auth), Vercel (web hosting), and MelaPay (payment processing) handle data on our behalf under their terms.
• Legal: we may disclose information if required by law or to protect safety and rights.

We keep account and booking records while your account is active and as needed for legal, tax, and dispute purposes. You may request deletion subject to outstanding bookings or legal holds.

• Update profile details in the app or by contacting us.
• Deny camera, location, or notification permissions in Android settings (some features may not work).
• Self-serve account deletion: Delete your account and personal identity data directly at any time from your in-app Profile Settings (Danger Zone → Delete Account), or by emailing us.
• Request access, correction, or manual data erasure by emailing us at lastbedet@gmail.com.
• Confirmed paid reservations cannot be cancelled; see our Terms for arrival and refund rules.